Shipping policy
Shipping costs, anywhere in Canada
- Free with any purchase of $124 or more (before taxes).
* Wedding, private label candles & wholesale prices: delivery charges apply. - Flat rate of $12 for any purchase of less than $125 for shipments on the island of Montreal.
- Flat rate of $15 for any purchase of less than $125 for shipments to the provinces of Quebec (except the island of Montreal) and Ontario.
- Flat rate of $18 for any purchase of less than $125 for shipments elsewhere in Canada.
Any package returned to T. Lees because of an incorrect or incomplete delivery address will be redirected at the customer's expense.
Processing time
Orders are processed within 1 to 3 business days. Pick-ups at the workshop can be prepared the same day. If you have not received confirmation that your order is ready to be picked up, please contact us to confirm your order preparation prior to showing up.
Shipping
We deliver to Canada only. Your package will be shipped to you by Canada Post, Purolator, Canpar, Loomis, UPS, GLS or FedEx.
Delivery time
1 to 3 business days after the package is shipped. We are not responsible for delivery times or delays from our carriers.
Pick up in store
We offer you the possibility to pick up your order directly at the store during our business hours. The option is available when ordering online.
We keep all orders in store for 30 days. Past this deadline, orders will be cancelled and reimbursed minus a processing fee of 20%. No refund possible on custom or discounted product.
Retailers/Wholesale
- Calculated according to the actual cost of the order (weight/dimension)
- Pick up in store are free